by Freddy J. Nager, Founder of Atomic Tango and Italian Cuisine Junkie
The way social media-philes talk, you’d think that businesses had been ignoring customers for thousands of years. The socmeds ascend their virtual mounts and issue pronouncements like “2010 will be the year of listening to the customers needs” and “customer service is the new [...]
Entries Tagged as 'customer service'
A Side Order of Spaghetti: Why Listening to Customers is Nothing New — or Even Necessary
December 23rd, 2009 · 2 Comments · Manifestos
Tags:Big Night·customer service·Peter Drucker·social media·the customer is alwasy right
Don’t Believe Everything You Hear: Why Listening to Your Customers can be Hazardous to Your Health
June 16th, 2008 · 5 Comments · How To Tips
Last week I hit the Digital Media Summit in the coolly atmospheric Hollywood Roosevelt Hotel. There I enjoyed several speakers providing intelligent and informed insights into the industry, including Zango’s York Baur, Quarterlife’s Mashall Herskovitz, and my MBA classmate Jake Zim of Safran Digital Group.
But many of the other speakers were so intently spinning facts [...]
Tags:bud.TV·Budweiser·business·CBS·Comcast·consumer justice online·consumers·customer service·Digital Media Summit·focus groups·Forrester Research·Groundswell·Jake Zim·Jericho·market research·marketing·media·Neiman Marcus·Pareto Principle·Quarterlife·Red Bull·research·strategy·Wired


