Atomic Tango

Entries Tagged as 'customer centricity'

What’s The Beef? McDonald’s Gets The Customer-Centricity Treatment

December 9th, 2011 · 7 Comments · Media Review

by Freddy J. Nager, Founder of Atomic Tango LLC + IMC Instructor + Occasional Burger Customer So I’m reading IMC The Next Generation by Professor Don E. Schultz, the father of integrated marketing communications. This seminal book offers up brilliant approaches to marketing management (such as value-based customer segmentation and goals-based budgeting) with a large [...]

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Use Your Delusion: Customer Centricity as the Trend Du Jour

January 31st, 2011 · 1 Comment · Manifestos, Marketing 101

by Freddy J. Nager, Founder of Atomic Tango LLC + A Guy Who Loves His Customers Q: What consumer and market research guided the iPad development? Steve Jobs: “None. It isn’t the consumers’ job to know what they want.” – from the New York Times Customer centricity argues that companies should restructure their strategies and [...]

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