by Freddy J. Nager, Founder of Atomic Tango + No Relation To Right Said Fred
Inbound and permission marketers must be the sexiest people on earth.
(Mis)led by their guru Seth Godin, they abhor ads and other marketing promos that “interrupt” consumers. Rather, they simply build websites and social media profiles, then passively wait for customers to find them and give them “permission” to do marketing. Makes you all hot and bothered just thinking about it, huh?
Here’s what’s really amazing: their strict allegiance to inbound and permission marketing also means they never apply for jobs or ask anyone out on dates — they simply wait for emails and phone calls from suitors. Even at networking events, they just stand and wait for others to approach. Talk about animal magnetism!
The rest of us, alas, have to occasionally go out and initiate conversations. (The horror, the horror…) The way we see it, if no one knows we exist, why would they look us up in the first place? Even if we’re known by everyone, we can’t afford to bet our careers, businesses, and procreation activities on sitting and waiting.
Case In Point 1: Turning Off The Tap
I met a guy who runs a hardware store in a small town where everyone already knows him and likes him. To promote his store, he’s run radio ads for years. One day he decided to save money by canceling the ads, and soon discovered “it was like turning off the water faucet.” His cash flow dwindled to a trickle.
No, people didn’t forget he existed; they just had other things to do and think about. His radio ads had simply reminded them about hardware: “you know, I should fix that front gate…” or “the rain gutter does need replacing before winter…” Sure, his ads interrupted their music or news or whatever they were listening to, but the ads worked. So the guy resumed his radio campaign and his sales returned to normal.
(BTW, that’s a simple way to determine whether your ads are working: turn them off and on at various intervals, while carefully measuring sales for a few weeks before and after.)
Case In Point 2: But We Tweeted And Facebooked It
A local college student organization recently tried to stage a concert. The group helps its members embrace and celebrate their ethnic identity and culture, so they booked a pop star from the old country to perform in L.A. Being young and inexperienced marketers, the students did what comes naturally: they promoted the concert ONLY on their social media accounts. Since the singer was a celebrity in their ethnic community, word of mouth would do the trick, right?
Not so much.
The deadline for ticket sales passed, with way too many tickets left unsold, so the group announced a sales extension “due to popular demand” — but again used social media only to do so. Still very few takers. Indeed, most people in their community still hadn’t heard about the event. The result: a total bust.
Case In Point 3: Bowie Hit By Ch-Ch-Changes
Sticking with entertainment but on a much higher level, odds are you’ve heard of David Bowie — you know, musician, actor, Grammy Lifetime Achievement Award recipient, Rock and Roll Hall of Fame inductee. Bowie recently released his first new album in a decade, “The Next Day,” and while it made a huge splash on entry, its ripples quickly subsided.
The reason, according to the L.A. Times story Pop Culture Dominance Is A Fickle Thing, Even For Bowie And Kanye, is a lack of continuous marketing:
When “The Next Day” hit stores on March 8, many critics called the album one of the singer’s best, helping it along to an impressive debut at No. 2 on the Billboard 200. The man once known as Ziggy Stardust, it seemed, had risen once again.
Or had he?
Less than six months after its release, “The Next Day” — with a title that suggests moving ever forward into the future — seems almost to have disappeared. Last week the record was nowhere to be found on the iTunes album chart. It hasn’t really taken hold on the radio. And though a music video for the album’s lead single, “Where Are We Now?,” quickly racked up millions of views online, more recent clips from the record have made smaller impressions. For the week ending Aug. 3, Google Trends rated Bowie’s worldwide search interest at 19 on a scale of 0 to 100, well below youngsters like Miley Cyrus and Skrillex as well as peers such as Bruce Springsteen.
The problem: a saturated 24/7 media market. The article points out that other entertainers, such as Robin Thicke and Justin Timberlake, “keep pounding the message” with TV show appearances, concerts, even ads; “Bowie, by contrast, has done virtually nothing beyond his music videos to promote ‘The Next Day.’”
Whether Bowie even cares about album sales or wants to be a richer man is beside the point; the takeaway here is that even legends can’t sit back on their solid gold laurels. That may have worked twenty or thirty years ago, but look out you rock n’ rollers, the world ain’t what it used to be.
7 Reasons To Make Some Noise, Rock Stars
Fortunately, most professional marketers understand passive marketing isn’t enough. Despite all the clamor by inbound and permission marketers, even universally popular brands know that advertising and other outbound tactics are a necessity. Here’s why…
1. To establish top-of-mind awareness for impulse decisions.
So you’re famous and sexy, but will your customers think of you FIRST when under pressure? For example, when a bartender in a crowded joint asks a patron what they want to drink, many say the first brand that comes to mind: “a Bud” or “a Coke.”
Note that this top-of-mind standing can change rapidly. The Pepsi Refresh case is an example: by shifting their marketing budget from TV to social media, Pepsi ceded market share to Coke, which had happily maintained their TV advertising.
Wherever consumers have a lot of choices and little time to research and deliberate — a multiplex cinema, a voting booth, a trade show with hundreds of vendors, a supermarket coffee aisle, or a busy shopping district (“Where do you want to go for dinner?” “Hmmm, how about that one. I’ve heard about it…”) — just a bit more brand awareness than the competition can make all the difference.
2. To command higher prices.
Advertising creates familiarity, familiarity creates trust, and trust creates willingness to pay. This is especially true if your product contains an element of risk, such as condoms, tires, banks, dentists, medicines, or any food or beverage. Consumers generally pay more for brands they know and trust.
Don’t let the small numbers of anti-mass-market elitists and hipsters fool you. The big brands still rule most of the market. For example, all bottled water is essentially the same, but some brands command higher prices. That’s aggressive marketing at work — not just some pretty website or Facebook page.
3. To create awareness among potential investors, partners, and other professionals.
Why do some business-to-business companies run expensive TV commercials? They don’t sell anything directly to consumers — except for shares in their company.
In the United States, it’s illegal for a company to tout its own stock, but an expensive TV commercial says, “Hey, we’re a big strong company, so remember our name the next time you’re on eTrade…” (Indeed, this was a key motivation behind many of the TV commercials during the first dotcom bubble.)
Other non-consumer targets may include potential employees (“wouldn’t it be fun to work for a company this solid and fun?”) and potential partners (“hey, we’re on a roll — let’s get together and get it on”).
4. To force your competitors to spend money.
Even if a company is well known, they will advertise in response to competitor ads — or to force their competitors to advertise. Even Google, the God of Inbound Marketing, ran old media ads once Bing started doing so.
In politics, the top candidates and parties spend immensely to force their rivals to keep up. Ever wonder why there are no viable third parties in the United States? The answer begins with a $.
In the U.S. cola wars, Coke and Pepsi have crushed the #3 brand, R.C. Cola, and when Virgin Cola tried to enter the U.S. market, Coca-Cola doubled its promotion budget, stating that “We take all competition seriously.” This told Virgin what it would cost to compete. Virgin gave up.
5. To get the news media to write about you.
Professional news organizations have been brutally downsized (a tragedy for our society, but that’s another blogpost). They don’t have the time, money, people, air time or column inches to cover every brand on the market. So whether you’re selling headphones, music albums, or candidates for city council, the major news media usually focus on those brands most likely to make an impact, and that means those with substantial marketing budgets — not necessarily those with the best product.
Note: I’m not saying you have to advertise on those media outlets to get coverage (which would be wrong). I’m saying that you have to show muscle, and your website or social network profile alone won’t cut it.
6. To sway the undecided or lazy.
Your biggest competitor isn’t the company that sells an identical product in your marketplace. It’s human inertia and apathy. As we all know just before April 15th of every year, overcoming laziness and procrastination is extremely difficult.
If your product has a deadline — an event, a sales level, or an election campaign — overcoming inertia is even more critical. If people are lazy or in a rut, they won’t come searching for you — or for anything at all.
For example, we Americans go on and on about “freedom” and “democracy” and “rights,” but most Americans don’t vote outside of Presidential elections. Even though voting usually takes less time than getting a latte at Starbucks, we’re more likely to stand in line for our yuppie-caffeine fix. That’s why it takes expensive “get out the vote” campaigns, with commercials and flyers and people knocking on doors, just to make Americans even remember election day. Imagine a candidate for public office, or a “please recycle” campaign, that did nothing but build a website and set up some social media profiles.
The way to fight passivity isn’t more passivity. If you want people to get out of the house, set the example and go first.
7. To make people search for you.
Finally, if you want all your websites and social profiles to actually get traffic, awareness marketing matters. For example, studies have shown that TV ads increase search results.
In other words, if you want inbound, go outbound.
A Final Word (But Not Of Mouth)
Your outbound marketing doesn’t have to be an ad. It can be PR and other influencer outreach, in-store activities, speaking engagements (which Seth Godin does a lot), or participation in social-media discussions beyond your own Facebook page. Ads just offer the widest immediate reach and the greatest amount of control over the message, the placement, and the timing.
Someone I used to follow on Twitter once tweeted this nonsense from the Word Of Mouth Marketing Association (aka, Naifs-R-Us): “Advertising is the tax you pay for a boring product.” Hmmm, apparently Apple and Harley-Davidson and Porsche and Jack Daniels and Victoria’s Secret and the NFL and Game of Thrones and the Las Vegas tourism bureau didn’t get the memo. They should stop making boring products.
While inbound marketing does have value (or I wouldn’t be blogging here), it must be part of a nutritionally balanced integrated marketing campaign, with multiple tactics and media, all working together to serve a common goal.
Never assume the world cares to look you up or even knows who you are. Even rock stars can no longer afford to be passive. Interrupt already and create that critical awareness. While some people claim “ignorance is bliss,” they probably don’t have anything to sell — or they’re just too damn sexy.